In spite of the fact that I am easily annoyed (or perhaps because of it), I make a point of calling and complimenting companies/employees/bus drivers every few weeks. I know from years of serving the kindly public, that it is rare indeed that someone calls up with compliments. If I can give a fellow customer-service-type a quick little boost with my thank you, I think it’s a beautiful cycle. I’ve repeatedly blessed good bus drivers (imagine the things they have to put up with daily), I’ve praised waiters, pizza delivery folks and people who take my orders over the phone.
I thought about this today as someone called up at job 1 to complain how they bought the wrong product. It was apparently my fault as I didn’t make sure their products matched their list while ringing them up. The situation is akin to going into a grocery store, asking for the Pepsi aisle, buying Coke and blaming the cashier once you get home.
I got an email a while ago asserting that I was so helpful and glowing about the fact that I was the pinnacle of customer service. Ironically, it wasn’t an ironic email. The customer was just passing along her joy at having me help her. If I were to get validation like that every now and then, it would be much more plesant than dealing with people who refuse to take even a tinsy little bit of responsiblity for their actions. I think I’ll try the Pepsi/Coke thing at my local grocery store and see just how little personal responsibility I can accept. What a way to live...
An Erinku:
Devotchka
I love you
and will see
you Thursday.
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